It's 9:40 on a Sunday night. Someone wants Christmas week. Fern knows what to say.

Red Rover Resort already has a good way to take a request: the Paw Partner app, and a team that checks vaccine records before anything is confirmed. That's the right order. The gap is the wait between "I sent it" and "it's confirmed," and the hours when nobody picks up. Fern answers the first question with the real price, says plainly that a request isn't confirmed until the team has checked records, tells the owner what happens next, and hands Brandon everything at 7:00 AM.

Watch a Sunday-night request Talk to Fern yourself

Fern's board, this visit

On duty

0
Requests sent: 0
Records flagged: 0
Texts and emails: 0
Brief items

Play a scenario below and watch this fill up.

Six moments from a week at the front desk.

Pick one. On the left, how a request works today. On the right, Fern. Watch what's still on the team's plate when each one ends.

Nora, in Denver, who boards Juniper every ski week. Nora is planning the holidays at 9:40 on a Sunday night. She doesn't need a promise tonight. She needs to know what happens if she sends a request, and whether she should send it now.

How requests work today

A Paw Partner request, staff approval after a vaccine check, voicemail after hours

Live

Fern

AI front desk, working from the published prices and the team's requests

Live

Every person, dog, phone number, request number and time here is invented. The prices and policies are Red Rover Resort's published ones as of October 22, 2026, and the voicemail and front desk wording is illustrative. Fern never confirms a stay: the team does, after checking vaccine records.

Pick a role. Call Fern. Watch the work happen.

Call Fern as Elise

Uses your microphone. Speak naturally. Interrupt her any time.

Conversation

Start a call and the transcript appears here. Fern opens with a short greeting, then it's your turn.

What Fern did

Requests, records flags and notes for Brandon land here the moment Fern makes them.

Fern works on a sample back office here. Nothing touches Red Rover Resort's real owners, records or reservations. The prices are real.

Everything from overnight, before the first coffee.

What came in, sorted by what needs you first, the records still missing, the two questions only Brandon can settle, and the review replies waiting on the Owner Desk. Try the buttons.

Fern at Red Rover Resort

to Brandon · 7:00 AM

Monday, October 26

Good morning, Brandon.

A steady weekend. Five requests came in, two need records, and one is Christmas week. Two things need you before 10 AM. Everything else is moving.

Needs you

Nora's Christmas week request: yes, or waitlist?

Juniper, Deluxe, Dec 20 to 27 (RQ-4072). It's a holiday week, so cancelling within 30 days charges half, and two weeks or less charges the full amount. Fern told her it isn't confirmed until you've checked records and the calendar.

Fern can't see the calendar. If the kennels are open, approve it and the team confirms once Juniper's records are in. If not, waitlist her and call.

Is Pup Plunge open this season?

A visitor asked Saturday. The homepage says it's closed for the 2026 season, weather and conditions permitting. The services page says it's open. Fern told her the team confirms and flagged it.

Pick one and Fern says it the same way every time. She'll never say any water is safe.

Overnight

9:42 PM SunNora, Juniper, Christmas week, Dec 20 to 27, Deluxe (RQ-4072). Holiday weeks fill first. She says Juniper's records are current. Needs your yes, no or waitlist.
11:20 AM SatCaleb, Ranger, April, five days (RQ-4074). Ranger is two and intact, so the group play rule applies. Worth a call before you approve.
4:12 PM TueTheo, Pepper, daycare next Tuesday (RQ-4073). The Bordetella is probably expired and his vet is slow. Records still missing.
8:52 PM WedAlicia, Mochi, a short first stay (RQ-4075). A nervous first-timer. I told her what's generally true and promised nothing. A personal call from you would mean a lot.
12:31 PM ThuMarcus, Tank, K9 Academy free phone consult (CT-5501), leash pulling and jumping. Reply is due within 72 hours.
This weekGaps: three people asked about cameras and one asked whether the kennel is licensed. I didn't guess. They're in the Studio, waiting for your answers.
Mon 6:00 AMReviews: a new 5-star review came in on the 20th. Three reply options are on your Owner Desk. They're starting points. You reply to nearly all of them yourself, so edit or throw them away.

Calls and chats this weekend

Requests sent to the team

Still need records

Free consult requests

On your calendar

8:00 AMTeam reads RQ-4072 to RQ-4075 and checks records
9:00 AMReply to Nora, once you've decided
TueMarcus's K9 Academy consult reply is due
TueTheo's daycare request: records or no

Fern is handling

Reminding Theo about the records on Monday afternoon
Texting Elise only because she said yes
Keeping the pond question open until you answer it
Holding three review-reply options for you on the Owner Desk

She remembers the dog, not just the booking.

Not a contact card. The kennel size Elise always asks for, the walk, the labeled food, the blanket, and that she'd rather get a text than a call. Across phone, text and the website, so nobody repeats themselves.

What Fern knows about Elise

Biscuit: corgi mix, five years old, boarded three times
Usual stay: Deluxe kennel, one 30 minute walk, photos by text
Prefers texts; calls go to voicemail
Biscuit eats slowly, food in labeled containers, brings his own blanket
Likes to know the pickup window the night before

Elise and Biscuit are invented. This is what an owner's file looks like once Fern holds it: nobody typed any of this into a profile. It came from calls, texts and chats, and it's open before she finishes saying her name. Fern never saves medical details.

A year, one thread

Dec 2025Phone
First stay for Biscuit, a corgi mix. Elise asked for a Deluxe kennel, and said Biscuit eats slowly and needs his food in labeled containers. Fern noted it and sent the request to the team.
Mar 2026Text
Elise asked for the same stay again by text at night. Fern remembered the kennel size, added a 30 minute walk, and texted the request summary because Elise prefers texts and doesn't pick up calls.
Aug 2026Chat
Third stay. Biscuit's blanket and the pickup window came up. Elise likes to know the pickup window the night before, and Fern kept a note for the team.
Oct 2026Phone
Elise asked for "the same as August" for January 10th to 14th. Fern gave the estimate of about $285 for four days in Deluxe plus a walk, sent the request, and said plainly that it isn't confirmed until the team checks Biscuit's vaccine records.

The app and the team do real work. The wait is the problem.

The Paw Partner app is free, it takes vaccine uploads and it sends photos and updates, and the front desk is warm on the phone. The team checks every record before anything is confirmed, which is exactly right. What costs owners is not knowing where their request stands, and nobody to answer at 9:40 PM. Fern fills that gap and leaves every decision to the team.

Answers at 9:40 PM on a Sunday
How requests work today
The app is open any hour; calls go to voicemail
Fern
Phone and chat, every hour
Takes a stay request
How requests work today
Daycare, boarding and grooming requests in the free Paw Partner app
Fern
By phone, text or chat, no app needed
Says plainly it isn't confirmed yet
How requests work today
The site says app requests are not a guarantee until a team member approves
Fern
Every time, and says what happens next
Confirms the reservation
How requests work today
A team member approves it after checking vaccines
Fern
Never. Only the team confirms
Checks vaccine records
How requests work today
The team checks each record
Fern
Says what's needed and flags what's missing; the team verifies
Gives the price in the first minute
How requests work today
On the site and the services page
Fern
$55, $65 or $75 a day, estimated for the stay
Remembers the dog and "the usual"
How requests work today
The app profile holds dogs and records
Fern
Quirks, routines and how the owner likes to be reached
Explains the intact-dog rule
How requests work today
The requirements page, and the team by phone
Fern
Same words every time, with no promise attached
Handles a sold-out date
How requests work today
A waitlist, and the team calls
Fern
Captures the waitlist request; the team calls
Sends daily photos and updates
How requests work today
Through the app
Fern
Stays in the app
Talks a nervous first-time owner through it
How requests work today
A warm voice at the front desk, during hours
Fern
An honest general answer after hours; the team follows up
Hands Brandon a morning brief
How requests work today
Requests are sorted by hand
Fern
Requests by urgency, records missing, questions it couldn't answer
Knows what it doesn't know
How requests work today
Staff know; the site has a few spots that disagree
Fern
Flags the pond, summer daycare days and Bordetella timing for Brandon
Cares for the dogs
How requests work today
The team, on 40 acres
Fern
Fern is the front desk, not the kennel

The job	How requests work today	Fern
Answers at 9:40 PM on a Sunday	The app is open any hour; calls go to voicemail	Phone and chat, every hour
Takes a stay request	Daycare, boarding and grooming requests in the free Paw Partner app	By phone, text or chat, no app needed
Says plainly it isn't confirmed yet	The site says app requests are not a guarantee until a team member approves	Every time, and says what happens next
Confirms the reservation	A team member approves it after checking vaccines	Never. Only the team confirms
Checks vaccine records	The team checks each record	Says what's needed and flags what's missing; the team verifies
Gives the price in the first minute	On the site and the services page	$55, $65 or $75 a day, estimated for the stay
Remembers the dog and "the usual"	The app profile holds dogs and records	Quirks, routines and how the owner likes to be reached
Explains the intact-dog rule	The requirements page, and the team by phone	Same words every time, with no promise attached
Handles a sold-out date	A waitlist, and the team calls	Captures the waitlist request; the team calls
Sends daily photos and updates	Through the app	Stays in the app
Talks a nervous first-time owner through it	A warm voice at the front desk, during hours	An honest general answer after hours; the team follows up
Hands Brandon a morning brief	Requests are sorted by hand	Requests by urgency, records missing, questions it couldn't answer
Knows what it doesn't know	Staff know; the site has a few spots that disagree	Flags the pond, summer daycare days and Bordetella timing for Brandon
Cares for the dogs	The team, on 40 acres	Fern is the front desk, not the kennel

The left column describes how a stay request works at Red Rover today, from redroverresort.com as of October 22, 2026: the free Paw Partner app, requests that a team member approves after checking vaccines, a waitlist for sold-out kennels, and a phone line for anyone without a smartphone. It isn't a claim about any other business. Fern's column describes what this concept does; the team still makes every decision.

Your app stays. Your team stays. The waiting gets shorter.

Teach

We load the prices, the requirements, the cancellation terms and how Brandon answers the hard questions. He teaches Fern anything else in the Studio, in his own words, and his answers outrank everything.

Shadow

Fern gets her own phone line and the chat on the site. Brandon reads every conversation and every request. Anything she can't answer lands in his brief as a gap, never a guess.

Hand off

When he trusts her, she takes nights, weekends and the first conversation. Every request still goes to the team, who check records and confirm. Brandon gets the 7:00 AM brief.

Built for Red Rover Resort by ATERNA AI.

We build AI front desks and websites for businesses that win on the quality of their care and lose sleep over the phone. Fifteen minutes is enough to see whether Fern fits.

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